Shipping & Returns
Order Processing
All Aligna orders are carefully prepared before they leave our fulfillment partners. Processing times vary slightly by product, as noted below.
Shipping Rates & Delivery Estimates
We ship across the United States using trusted carrier partners. Estimated processing and delivery times reflect typical performance for each product and are not guaranteed.
| Product | Carrier | Processing Time | Estimated Delivery | Shipping Cost |
|---|---|---|---|---|
| Aligna Smart Posture Trainer | YunExpress Sensitive | 1–3 business days | 4–7 business days | $6.88 |
| Aligna Posture Support Brace | LuWei Ordinary (US) | 1–2 business days | 5–11 business days | $12.05 |
| Aligna Kneading Shoulder & Neck Massager | YunExpress Sensitive | 1–3 business days | 4–7 business days | $28.42 |
Delivery estimates are based on historical carrier performance and apply to orders shipped within the contiguous United States. Actual delivery times may vary due to carrier delays, weather, or high-demand periods.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.
Shipping Delays
While we work with reliable carriers, occasional delays can happen outside our control. If your order is taking longer than expected, reach out and we'll help track it down.
Returns & Refunds
Return Window
If something's wrong with your order, reach out within 30 days of delivery. We're unable to accept claims made after this window.
What's Covered
- Damaged in transit — full refund or replacement for items that arrive significantly damaged; partial refund or replacement for minor damage.
- Incorrect item received — full refund or replacement.
- Missing parts or accessories — we'll send the missing piece or offer a partial refund, depending on the item.
- Defective on arrival — refund or replacement.
In most cases, you won't need to ship anything back to us — we resolve these with a replacement or refund directly.
What to Send Us
To help us resolve your claim quickly, please include:
- Photos (or video, for damage that's hard to see in a photo) of the item
- Your order number
What's Not Covered
- Change of mind
- Orders placed with an incorrect shipping address or wrong item/size selected at checkout
- Normal wear and tear
Order Not Received
If tracking shows your order as delivered but it hasn't arrived, contact us and we'll help investigate with the carrier.
Delays
If your order is significantly past its estimated delivery window, reach out and we'll look into it. Note that factors outside our control — customs, severe weather, carrier disruptions — can occasionally extend delivery times.