Refund policy
Last updated: August 26, 2026
We want you to feel confident buying from Aligna. Here's how returns, refunds, and cancellations work.
Order Cancellations
You can cancel an order within 15 minutes of placing it. After that window, your order enters processing and we're unable to cancel or modify it, so please double check your cart before checking out.
Return Window
If something's wrong with your order, reach out within 30 days of delivery. We're unable to accept claims made after this window.
What's Covered
- Damaged in transit — full refund or replacement for items that arrive significantly damaged; partial refund or replacement for minor damage.
- Incorrect item received — full refund or replacement.
- Missing parts or accessories — we'll send the missing piece or offer a partial refund, depending on the item.
- Defective on arrival — refund or replacement.
In most cases, you won't need to ship anything back to us — we resolve these with a replacement or refund directly.
What to Send Us
To help us resolve your claim quickly, please include:
- Photos (or video, for damage that's hard to see in a photo) of the item
- Your order number
What's Not Covered
- Change of mind
- Orders placed with an incorrect shipping address or wrong item/size selected at checkout
- Normal wear and tear
Order Not Received
If tracking shows your order as delivered but it hasn't arrived, contact us and we'll help investigate with the carrier.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to post, plus any additional time your bank or card issuer may need.
Contact Us
Questions about a return, refund, or cancellation? Email us at support@alignawellness.shop.